What is the process if we pay by Purchase Order?
Please first fill out an online order, choosing Purchase Order as your payment method, and then feel free to email your purchase order to us. We will invoice you once the order has been shipped. 

How much is shipping and tax?

Zero!  We include all shipping and handling in the cost of the item, so there are no additional charges for standard delivery within the United States.
Additionally, since we are a tax-exempt organization, what we sell is a fundraising activity, which is not subject to sales tax (and therefore if YOU are a tax-exempt entity, the price stays the same).
Overnight or faster shipping is charged to customer's FedEx account number, provided by email or in the "Notes" section of your order. Please call to confirm if this is possible in your required timeframe.

How are items shipped?

All items include shipping and handling costs, and are shipped from our Seattle office via USPS Priority Mail within 7 business days – except during Blackout Days.  Priority mail generally arrives within 2-3 business days of shipping.  If you need your order sooner, please contact us ( to make other shipping arrangements (we use FedEx for this and require you to already have your own FedEx account number, so it is charged back to you).  We can also ship internationally, and this will also be done through a customer-paid FedEx account number.

How do I use a purchase order, get invoiced and/or pay by check?

It's best to place the order online, choosing the "purchase order" option on the payment page. We'll email you an invoice, and send your order.

I lost some cards after doing a training—help! -OR- I got my kit, but it's missing a card—what do I do?
You can order replacement cards.  Contact us at the email or phone number below if you have questions about which cards are missing. Please make sure to note which kit, what character, and exactly what card or cards are missing.

Can I return my order?
See our ordering policies for information on returns.

Can I make my own version of a training kit?
All of our training kits are copyright protected.  However, we may be able to work with you on some modifications.  Please email for more information.


What's the difference between the original In Their Shoes and the Classroom Edition?

The original In Their Shoes kit is designed to be used with people who interact with teens (teachers, parents, counselors, etc.). The Classroom Edition is designed to be used with teens themselves, can be done in one class period, and meets national and local standards.


What are Blackout Days?

Sometimes WSCADV is unable to ship orders the same week they are received. Our Blackout Days are the days that we're unable to fulfill same-week orders. They will be shipped the following week. If you know you need something earlier please make your purchase as soon as you can, so we can plan accordingly. 

How do I contact you?
Attn: Orders
1511 Third Avenue, Suite 433

Seattle, WA 98101
(206) 389-2515 ext. 0

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