FAQs

Shipping for all orders under $600 is $10; orders over $600 ship for free.

No! Our products are exempt from sales tax.

Please note: We ship orders every 2-3 weeks. All items are shipped from our Seattle office via USPS Priority Mail. Priority mail generally arrives within 2-3 business days after shipping. If you need your order sooner, please contact us (orders@wscadv.org) before placing your order to discuss possible expedited shipping.

Large orders may take more time to process and ship depending on staff capacity and our inventory levels. If you are thinking of placing a large order, please reach out to us ahead of time so we can be as prepared as possible!

Credit card is our preferred method of payment. However, if that is not an option for you or your organization, please send an email to orders@wscadv.org to discuss alternate forms of payment and/or to request an invoice.

You can order replacement cards. During checkout, please make sure to note exactly which kit, character, and exactly what card(s) are missing.

Please note: we recommend checking your kit after every use to be sure you have all of the pieces instead of waiting until right before a training! We generally do not send PDFs of our cards via email so please allow time for shipping.

All products are final sale.

No. All of our training kits are copyright protected.

Our virtual kits are hosted online. There no logins required once you purchase the kit, which means we don't capture any personal information from participants.

The virtual kits have all the same cards as the physical kits, but instead of physically moving from one station to another, participants click on one of the options listed on each card to move through their character’s story. The virtual kits also include opening slides with framing and instructions and closing slides with reflection prompts, next steps, etc.

All of this is supported by the facilitator’s guide you get with your purchase which has been fully adapted from its original version to support using a virtual kit.

There is no limit to how many people can simultaneously access our kits, so group size isn't a factor.

Once you purchase a virtual kit, you’ll automatically receive an email from SendOwl with a download link to a PDF file of the facilitator’s guide, which you can download up to 5 times. We recommend you save the download in a shared folder so that everyone at your organization can access it. Once you download the PDF, there is a link on the first page that directs you to the online virtual kit, and this link does not expire.

The virtual kits work great in a group setting using a shared screen. We recommend using breakout rooms for facilitation so that participants can take part in the simulation in small groups with support. When using breakout rooms, best practices are to have one facilitator per room and each group go through 1 character together. Participants in the breakout room can volunteer (or be assigned) to read each card and discuss which choice to select and then the facilitator (the one sharing the screen) will click through the slides. After you finish the character, debrief together as a small group before returning to the larger group for the final discussion.

If using breakout rooms isn't an option for your group, you can also send participants the activity in advance and have them chose a character story independently. We suggest encouraging them to go through the character with a partner.

You could also have your participants go through several characters so that your whole group experiences as many of the stories as possible. As with any of our kits, the experience isn't complete without a full group debrief so please be sure if you aren't going to facilitate the activity part of this experience that you have time scheduled for a group discussion afterwards.

When you purchase one of our virtual kits, you receive a PDF facilitator’s guide that includes the information above as well as other suggestions and best practices for facilitating using this activity.

Yes! You can read the cards aloud and have your group choose what to do next by voting or chatting and go from there. We suggest setting up the physical kit wherever you are so that you can move to each station to grab the cards, otherwise it can be overwhelming to keep track of the cards in one stack. You can also use breakout rooms so that smaller groups can do different characters – we suggest having one facilitator in each breakout room and each facilitator would need the hard copy of their character’s story.

We are not currently printing the original In Their Shoes kit. We are focusing on the Classroom Edition of the kit because it’s appropriate for teen and adult audiences! The Classroom Edition’s characters and storylines are identical to the original, the only difference is that some of the more explicit language and sexual scenes have been toned down to make it appropriate for use in the classroom. However, it is still impactful and relevant to use with adults that work with young people.

We have both the physical and virtual versions of In Their Shoes: Classroom Edition available for purchase.