FAQs

Order FAQs

Shipping is calculated by weight (for reference, one kit weighs 4 pounds)

  • 0 - 10 lbs: $15.00 
  • 11 - 25 lbs: $30.00
  • 26 - 40 lbs: $45.00
  • Larger orders: Contact us for shipping rates
  • International orders: Minimum $50.00; final shipping rate determined by location.

No. Our products are exempt from sales tax.

Items typically ship within 7 business days via USPS Ground Commercial Advantage. Please allow sufficient time when placing your order. Expedited shipping may or may not be available - if you need your order sooner, contact us at orders@wscadv.org before placing an order to see if it is possible. Expedited shipping fees will apply. 
We ship to international addresses and APOs; none of our materials have any export or legal restrictions. International order shipments are $50 minimum per order; final shipping fee will be determined by your location. Please allow extra time for delivery.

Large orders may take more time to process and ship depending on staff capacity and our inventory levels. If you are thinking of placing a large order, please reach out to us ahead of time so we can be as prepared as possible!

Credit card is our preferred method of payment. However, if that is not an option for you or your organization, please send an email to orders@wscadv.org to discuss alternate forms of payment and/or to request an invoice.

You can order replacement cards. During checkout, please make sure to note exactly which kit, character, and exactly what card(s) are missing.

Please note: we recommend checking your kit after every use to be sure you have all of the pieces instead of waiting until right before a training! We generally do not send PDFs of our cards via email so please allow time for shipping.

All products are final sale.

No. All of our training kits are copyright protected.

Product FAQs

Our virtual kits are hosted online. There are no logins required once you purchase the kit, which means we don't capture any personal information from participants.

The virtual kits have all of the same cards as the physical kits, but instead of physically moving from one station to another, participants click on one of the options on each card to move through their character’s story. The virtual kits also include opening slides with framing and instructions and closing slides with reflection prompts, next steps, etc.

All of this is supported by the Facilitator’s Guide you get with your purchase which has been fully adapted from its original version to support using a virtual kit.

Once you purchase a virtual kit, you’ll automatically receive an email from SendOwl which includes a link to download a .PDF of the Facilitator’s Guide. Once you download the .PDF, there is a link on the first page that directs you to the online virtual kit. Each purchase of a virtual kit allows you to download the activity up to 5 times.

The virtual kits work well in a group setting using a shared screen. We recommend using breakout rooms for facilitation so that participants can take part in the simulation in small groups with support. When using breakout rooms, best practices are to have one facilitator per room and each group go through one character together. Participants in the breakout room can volunteer (or be assigned) to read each card and discuss which choice to select, and then the facilitator (the one sharing the screen) will click through the slides. After you finish the character, debrief together as a small group before returning to the larger group for the final discussion.

If using breakout rooms isn't an option for your group, you can also send participants the activity in advance and have them chose a character story independently. We suggest encouraging them to go through the character with a partner.

You could also have your participants go through several characters so that your whole group experiences as many of the stories as possible. As with any of our kits, the experience isn't complete without a full group debrief so please be sure if you aren't going to facilitate the activity part of this experience that you have time scheduled for a group discussion afterwards.

When you purchase a virtual kit, you receive a PDF facilitator’s guide that includes the information above as well as other suggestions and best practices for facilitating this activity online.