All items include shipping and handling costs, and are shipped from our Olympia office via USPS Priority Mail within 7 business days. Priority mail generally arrives within 3 business days of shipping (though it may take longer sometimes). If you need your order sooner, please choose Next Day (for an additional shipping charge) or contact us to make other shipping arrangements. We will also ship internationally (either via USPS or FedEx); after you place your order, we will contact you if any additional shipping charges apply.
How do I use a purchase order?It's best to place the order online, choosing the "purchase order" option on the payment page. We'll email you an invoice, and send your order.
I lost some cards after doing a training - help! -OR- I got my kit, but it's missing a card - what do I do?
You can order replacement cards here. (You can contact us at the email or phone number below if you have questions about which cards are missing.) Please make sure to note which kit, what character, and exactly what card or cards are missing.
Can I return my order?
See our ordering policies for information on returns.
Can I make my own version of a training kit?
All of our training kits are copyright protected. However, we may be able to work with you on some modifications. Please email firstname.lastname@example.org for more information.
What's the difference between the original In Their Shoes and the Classroom Edition?
The original In Their Shoes kit is designed to be used with people who interact with teens (teachers, parents, counselors, etc.). The Classroom Edition is designed to be used with teens themselves, can be done in one class period, and meets national and local standards.
How do I contact you?
711 Capitol Way South, Suite 702
Olympia, WA 98501